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Delivery and Refund Policy

14-days Goods Returns
You may return products sold by Marigold International Time Media Limited (MITM) within 14 days receipt upon your order (based on the delivery record), and or upon pre-approval of Marigold International Time Media Limited (MITM).


Non-returnable items
We DO NOT ACCEPT returns of certain products, including:
• Any product that is purchased more than 14 days after receipt.
• Any product that has been opened or used (taken out of its plastic wrap or box).
• Any product that is not in its original condition, is damaged, or certain parts are missing.
• Any discount, clearance or sales product are non-returnable as stated in tmgbook.com.
In the event of dispute, Marigold International Time Media Limited (MITM)'s decision shall be final and conclusive.


Return procedures
You can pack and send your return to us in just a few simple steps:
1. Click "Contact Us" and send us your order number, indicate returned products and the reason for your return by email to Email住址會使用灌水程式保護機制。你需要啟動Javascript才能觀看它 .
2. Pack the products along with our acknowledgement email securely in a box that we can expedite your request.
3. Send the returning items by mail to: Marigold International Time Media Limited, Room 921, 9/F, Metro Centre II, 21 Lam Hing Street, Kowloon Bay, Kowloon, Hong Kong.
4. All return shipping fee must be prepaid. We do not accept COD returns.


Refund policy
Please note that we will first verify its condition before providing a refund for any returned product.For all non-returnable items as stated in the policy, you will neither receive any refund nor return of the items from us.


We regret that we do not refund original shipping and handling fees of the return. Only the total amount paid for the products themselves can be refunded. And if your order was placed with a promotion code and/or with a free gift offered, you must return them together in order to have the refund. Otherwise, the original price of the offer(s) will be deducted from the refund.


Undeliverable orders
For ordered product(s) returned to us due to incorrect address, PO Box and hotel address, failed delivery attempts, refusal of tax payment / provision of ID copy, failure of import declarations or refusal of parcel acceptance by recipient, the following provisions apply.
When the delivery agent returns an undeliverable parcel to us, we will issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee. (In Hong Kong, for the return of undeliverable, re-stocking fee of HK$25 will be deducted from your refund.)
We can re-ship undeliverable or unclaimed orders that are returned to us. However,US$6/ US$15/ US$18 or US$25* will be charged for resend shipping fee per parcel.
* Re-shipping fee is based on the original shipping method used for your purchase.
 

Our Privacy Policy
You agree with us for the personal information collected from you will be used for marketing purpose.


Termination
Marigold International Time Media Limited (MITM) may terminate or suspend your access to all or part of the site, without notice, for any conduct that tmgbook.com, in its sole discretion, believes is in violation of any applicable law or is harmful to Marigold International Time Media Limited (MITM) or a third party.


Notice
Marigold International Time Media Limited (MITM) / tmgbook.com may deliver notices to you by means of electronic mail, a general notice on Marigold International Time Media Limited (MITM) / tmgbook.com or by post. You may give notice to Marigold International Time Media Limited (MITM) / tmgbook.com at any time by means of electronic mail to Email住址會使用灌水程式保護機制。你需要啟動Javascript才能觀看它 or by post to the following address:


Marigold International Time Media Limited
Rm 921, 9/F, Metro Centre II, 21 Lam Hing Street, Kowloon Bay, Kowloon, Hong Kong.
 

Modification of Terms
These Terms of Use may be modified from time to time. You should therefore read the Terms of Use and the order terms before you place any order.

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